Argent Images 
Website Terms and Conditions July 2021 
These are the terms and conditions of sale (Terms) that govern the sale of goods (Products) by Argent Images (we, our or us) through this website. By using this website and/or placing an order through it, you agree to be bound by these Terms. This website is operated by us, Argent Images. Our main trading address is at 30 Yorkersgate, Malton, YO17 7AW. 
1. How to Contact Us 
You can contact us as follows: 
(a) By telephone on 07563 190504 (or on +44(0) 7563 190504 if calling from outside of the UK), between the hours of 9:00 am and 3:00 pm GMT, Monday to Friday (excluding bank holidays); 
(b) By email through the Contact form on the Website; or 
(c) By post to Argent Images, 30 Yorkersgate, Malton YO17 7AW. 
2. About These Terms 
These Terms (together with our Privacy and Cookies Policy) will form the contract of sale between you and us for any Products you buy (Contract) so please read these Terms carefully and make sure you understand them before ordering any Products. We have the right to change these Terms from time to time without notice to you. Such changes will only apply to orders placed through the Website after such changes have been published. Accordingly, as you will be asked to agree to these Terms before you place an order, you should check the website for any changes to these Terms before placing any future orders. These Terms were last updated in July 2021. 
In our dealings with you, we will assume that you are a consumer for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are at least 18 years old and are legally capable of entering into binding contracts. If this is not the case, you must tell us so before placing an order. 
3. Using the Website 
This website is solely for personal use and you should not use it, or any of its contents, for any other purpose. You are responsible for your use of our website. It can only be used for lawful purposes and you agree to comply with all applicable laws and regulations regarding our website and any orders placed through it. 
BY using our website, you agree that any information you submit through it is correct and up to date. We will rely on the correctness of the data submitted by you and so you are responsible for informing us of any changes to that data, such as a change of address, by contacting us using the details above. 
4. Product Information. 
We have made every effort to describe and display the Products as accurately as possible on the website. However, the colours and appearance of the Products you see when viewing on our Website will depend on your computer equipment and the resolution of your screen and/or monitor. For this reason, while every effort will be made, exact colour matching cannot be guaranteed and so your Products may vary slightly from the images and description on our Website, especially those Products that are made to your specifications or are clearly personalised. 
In the case of the images of frames and mounts (which are included in the definition of Products) displayed on the Website, the above paragraph applies and in addition, whilst we have made every effort to display them accurately, we do not represent them as being to exact scale and they will be supplied with your chosen image and not the images used for display purposes. 
Prices, offers and Products are subject to availability and may change at any time prior to acceptance of your order. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 
5. How to Place an Order 
All orders made are subject to these Terms, are subject to availability and Products added to your basket are not reserved for you. We rarely have items out of stock but if your item is not in stock, we will back order for you. In these circumstances, we will contact you with the option to cancel your order if you would rather not wait. To order Products from our website, click on the Product name or image, set the desired quantity, select any variant of the Product from the dropdown menu (if applicable) and then click on the "Add to Basket" link provided next to the Product image. 
You can continue browsing to add more items to your shopping basket. To check what is in your shopping basket at any time, click on "View Basket" (in the top right hand corner). When you are ready to make your purchases, click on "View Basket". 
If you're happy with the item(s) in your basket and you are satisfied that your order is correct, click on "Proceed to Checkout". Please fill in your details, ensuring the billing address provided is the address your credit or debit card is registered to and then select your delivery address option (the billing address you entered for the payment card or a different address). 
Once you have selected a delivery address, the delivery options available for your Product(s) and the cost of those delivery options can be viewed by clicking on the "View more dates & options" link. You can then select the delivery method and date of delivery from the available options. Further details on anticipated delivery times can be found on the Delivery page of our Website. You will be asked to key in your payment information at the final stage of order placement (after clicking "Order and Pay"). At this stage you will be required to specify card type, enter the name on the card, the long number shown on the card, the date of expiry and the verification number (last 3 digits). 
Check the "Review your Order" section carefully. If your order is incorrect make any necessary amendments to your order by clicking the "View Basket" link at the top right side of the page. Once you have made any necessary amendments and you are happy that your order is correct, click "Order and Pay”. When you make an order through our website this is an offer to purchase the Product or Products from us. Subject to availability, we will send you an order confirmation email (Confirmation) to confirm that we have accepted, and are processing, your order. Once we have sent you the Confirmation, we will not be able to make any changes to your order or the delivery address provided. 
6. Delivery 
The risk of loss of, or damage to, the Products will pass to you once they are delivered, which means that you will become responsible for the Products. We always aim to dispatch your orders to you as soon as we can. Our current delivery times are approximately as set out in the schedule to these Terms. 
International Deliveries 
We can also deliver to countries outside of the UK by arrangement on a case by case basis. International shipping costs are entirely dependent upon basket contents, weight, destination and the selected shipping service. Whilst the Products are suitable for purchase in the UK, customers ordering from outside of the UK do so at their own risk and are responsible for compliance with local laws. When ordering from outside the UK, you are classified as an importer and it is your responsibility to check the Products being imported by you comply with any applicable import laws, and that there are no local restrictions which may affect your order. If deliveries are subject to any import duties, taxes and fees applied by customs authorities, then you will be responsible for these costs. We cannot be held responsible should local customs authorities confiscate any item or charge any import duty. 
General Delivery Information 
The delivery prices set out in our website are subject to change without notice. 
You are responsible for providing us with complete and accurate delivery details. We are not liable for any failure to deliver your order as a result of any incomplete or inaccurate information provided by you. If you order more than one Product, these may be dispatched and delivered separately depending on the delivery option you select. 
Any instructions that you give to us or our delivery agents to deliver your Product(s) to a 'safe' place such as to a neighbour, or otherwise, are given entirely at your own risk. Neither we, nor our delivery agents will be liable for any loss, theft or damage to the Products for delivery in accordance with any such instructions or in the case of any event that is outside our control. 
7. Prices and Payment 
Prices displayed on this website are indicative only. The price of the Product(s) (Price) are the prices applicable at the time of your order. Your Confirmation will confirm the price payable by you for the selected Product(s). Delivery charges are in additional to the Price(s). The exact amount payable for each Product will be calculated at checkout. 
If the Product(s) you choose is listed at an incorrect price due to an error on our part, we will notify you of the error and either refund you for any overcharged amount so that you pay only the correct Price and the delivery charge if the order only contained that item or if we have undercharged you we will seek the outstanding balance. You may also choose to terminate the contract between us and receive a refund for the Product which had an incorrect price listed. We will be under no obligation to accept or fulfil an order for any Product at an incorrect price. We will not dispatch the Product to you until payment of the Price and the cost of delivery has been made in full. 
All prices listed on the Website are in British Pounds (£) and are inclusive of UK Value Added Tax ("VAT"), where applicable, at the current rate. 
We accept the following payment cards for orders placed on our Website: 
(a) MasterCard; 
(b) Visa Credit; 
(c) Visa Debit; and 
(d) Visa Electron. 
We have no obligation to supply you with your chosen Product(s) until you receive our Confirmation. All payments must be made in full when your order is placed. Your payment card will be charged when you place your order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If, for any reason, the issuer of your payment card refuses to, or does authorise, payment then you will be notified of this immediately at the checkout stage and there is nothing we can do to override this. 
In processing your order, we may use your information for the purposes of the prevention and detection of fraud and we may disclose your address and postcode details as part of our fraud prevention checks. By placing your order, you authorise us to share information as necessary for these purposes. 
8. Returns Policy and Damage 
Your legal right to cancel without reason 
Once an order is placed, depending on the stage at which the order is, it may not be possible to prevent or delay dispatch of that order. If you wish to cancel an order, except in the case of the supply of Products that are made to your specifications or are clearly personalised (that is, any Product other than a simple unmounted, unframed, standard print), you have a legal right to cancel to do so within 14 days without giving any reason. The cancellation period expires after 14 days from the date of delivery of the Products. In the event that you have placed a single order for Products consisting of multiple lots or separate items which, as a result, are delivered on different days, the cancellation period will end 14 days after the day on which the last of the lots or items are delivered. 
In order to exercise the right to cancel, you must inform us of your decision to cancel your order by making a clear statement to us by letter or email informing us that you wish to cancel your order, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. To meet this obligation, it is sufficient for you to send the statement that you wish to exercise the right to cancel before the end of the cancellation period has expired. You must send back the purchased Products to us at Argent Images, 30 Yorkersgate, Malton, YO17 7AW without undue delay and in any event not later than 14 days from the day on which you communicated your intention to cancel your order to us. Products must be returned unopened, in original packaging and with original labels attached and undamaged. The returned Products must be in the same condition as they were delivered to you and we reserve the right to make any deductions from the refund amount if there is any indication that the Product has been unnecessarily handled. The costs of returning the Products are your responsibility. You will have to bear the direct cost of posting them to us. We suggest that you obtain proof of postage in relation to any such returns. 
In the event that your Product is damaged in any way upon receipt, please contact us as soon as possible. We cannot be held responsible for any damage to, discrepancies in or shortages of delivered Products unless notified by email within 48 hours of receipt. 
Any claims for damages must be supported by photographic evidence and we reserve the right and may request the return of the damaged article. If we choose to do this, we will arrange for the Product to be collected from you. Claims of this nature will be limited to the cost of the order charged by us to you. No actions will be taken by us without photographic proof or the receipt of the damaged item. 
Any items returned to us will be destroyed after investigation at our discretion. 
If you are eligible for a refund, we will reimburse the Price and the cost of delivery you have paid for the Product(s) by means of your original payment method. Alternatively we may offer to reprint and resend the item free of charge at our discretion. Please note in this instance replacements will be sent using such method of delivery as we consider appropriate. 
Please note it is not our policy to offer both a refund and a reprint. 
9. Our Rights to Cancel the Contract between Us 
We may end the contract between you and us for the supply of a Product at any time if you do not allow us to deliver the Product(s) to you within a reasonable time. You must compensate us if you breach the contract between you and us. If we are unable to deliver the Product(s) you have ordered within a reasonable time, then we will refund you the price paid for the relevant Products we have not delivered to you, but we may deduct, or charge you, reasonable compensation for the net costs we incur as a result of your breach of the contract between you and us. 
We may reject your order at the time you place it in accordance with the steps set out in these terms, or cancel your Order even after it has been accepted, as a result of any of the following reasons: 
(i) The Product is out of stock; 
(ii) We have identified a fault in respect of the Product; 
(iii) There is a system failure; 
(iv) You fail our validation and authorisation checks or we are otherwise unable to obtain authorisation of your payment; or 
(vi) We have reason to believe that you are generating orders for commercial gain. 
If we reject or cancel your order for any reason, we will refund you the price of the Product(s) in question if this has been finally received by us. 
10. Our Liability to You 
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or it was contemplated by you and us when the contract between you and us was created. 
We only supply the Product(s) for domestic and private use. You agree not to use the Product(s) for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. In any event, our liability to you will not exceed the total amount paid by you to us in respect of the subject order. 
While we try our best to ensure the information we provide on our Website is correct and complete, minor deviations and variations may occur due to products being handcrafted and in the event of substitutions made. We make no warranty that the Website will meet your requirements or will be uninterrupted and error-free, or that it will be free of viruses. We recommend that you use anti-virus software for your own protection. 
We do not in any way exclude or limit our liability where it would be unlawful to do so. 
As a consumer in the UK, you will always have legal rights (including statutory remedies) in relation to Products that are faulty or not as described. Similarly, as a consumer, you have legal rights (including statutory remedies) if the materials we use are faulty or not as described. Nothing in these Terms will affect these legal rights. 
Advice about your legal rights (including statutory remedies) in the UK is available from your local Citizens' Advice Bureau or Trading Standards office. 
12. Use of Personal Information 
By using this website, you agree to collection, use and processing of your information. We collect, store and process your information in accordance with our Privacy Policy, which forms part of these Terms. For further details, please read the Privacy Policy. 
For information on how we use cookies and the type of information we collect, please see our Cookies Policy, which also forms part of these Terms. 
13. Intellectual Property Rights 
This website, its content and the Products displayed belong to Argent Images and are protected by intellectual property rights. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in our Products or the content of this website shall remain at all times vested in us. You also agree to use this website lawfully and to not copy, reproduce, republish, redistribute, transmit or commercially exploit anything on this website in breach of our intellectual property rights. 
14. Other Important Terms 
We may transfer our rights and obligations under a contract to another organisation, but only in circumstances where we can ensure that this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 
The contract is between you and us. No other person shall have any rights to enforce any of its terms. 
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 
If we fail to insist that you perform any of your obligations under these Terms or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default or breach of these Terms by you, we will only do so in writing, and that will not mean that we will automatically waive any later default or breach by you. 
These Terms are governed by the laws of England and Wales. This means a contract for the purchase of Products through this website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that for any disputes between you and us in relation to these Terms and/or the contract between you and us, the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 
These Terms, and the documents referred to in them, govern our relationship with you and no other terms or agreements apply. Your legal rights are not affected by these Terms. 
20th July 2021. 
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